Custom Made Products
The vast majority of goods for sale on this web site fall into this category including all furniture. Note that any product referred to as being in a "standard size" does not mean it is ready-made. We are a custom furniture manufacturer and all sizes are made to order. Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds. Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.
Ready-made Products
A few of the products on our website are 'off-the-shelf' such as our furniture Accessories. You have a 7-day cooling off period from date of receipt of your order in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense and in the original packaging. If the goods are received here in a re-saleable condition we will refund your credit card the value of the product(s) plus the delivery charges from us to you (if any) within 30 days.